Chief of Staff
Hires the other agents by conversation, with manager approval; sends the daily brief; watches costs and licences.
Microsoft TeamsEntra IDAudit log
See the role → Agents / Support Desk
Support Desk
First-line internal support in Teams: answers what it knows, opens the ticket and escalates to a person when it doesn't.
In other themes it might be called, for example:
Carla · Portuguese namesEstrela-do-mar · Sea animalsHéstia · Greek mythology
Sofia
Outlook won't sync on my phone.
Support Desk IA
Opened ticket #418. Two quick steps that solve 80% of cases: [1] remove and re-add the account, [2] check Intune. If it isn't fixed in 10 minutes, João from IT gets pinged with this context.
A day at work
What it does, concretely.
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Answers “how do I request leave?”, “where is the proposal template?” from your documentation.
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Opens and classifies IT or admin requests, with a number and an owner.
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Escalates to humans with full context when the question goes beyond what is documented.
Tools it talks to
SharePointConfluenceHelpdeskJiraTeams
If your tool isn't listed, the agent builds and documents the integration through its API, reviewed by us.
Where a person approves
- Resetting passwords or changing access
- Replying on behalf of a person
It proposes; a manager decides with a tap. It is the platform's rule, set in the pilot's approval matrix.
How it's hired
Three steps, in the chat.
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Talk to the Chief of Staff
A manager describes the work. The Chief of Staff asks what is missing and drafts the charter.
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Approve card
Name, avatar, tools and what needs approval, on one card. The manager taps Approve.
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Joins Teams
Registration, publishing and start-up are automatic. The new colleague introduces itself in the announcement channel.
Other roles
They usually work together.
Project Pilot
Tracks tasks in Jira, Planner, Asana or monday.com, chases owners on stalled items and closes the loop with whoever decides.
JiraPlannerAsana
See the role → Quote Builder
Prepares proposals and quotes from your templates and price lists; a salesperson reviews and sends.
Word / ExcelSharePointPrimavera
See the role →